Returns & exchanges
If you are not completely satisfied with the purchase or gift for any reason, please review our return, refund, and exchange policies below for purchases made on Woodenwm.com
We accept returns and exchanges on items that are not personalized, not custom-made, and not on clearance within 30 days after you received the package.
TO RETURN/EXCHANGE your order: all items must be in new condition and original packaging. The customer is responsible for the return shipping costs and any shipping costs for the items that were sent in exchange.
We do NOT accept returns or exchanges on personalized, custom-made, or clearance items.
REPLACEMENTS: If we made a wrong personalization on your order, we'll happily send you a replacement for the personalized item. We do not replace items that were incorrectly engraved because we got the wrong picture/misspelled text from you.
Refund in case of the force majeure circumstances
Please, notice! We refund the products’ costs, but the shipping costs will be charged from the price of the product in case if:
The customer wasn't available during the delivery process
the customer provided not a valid phone number and/or email address
If the item was utilized by the post for the same reason, we're not responsible for the costs.
If the customer refuses the package without any reason, the package will be utilized, and we're not responsible for the costs.
Questions about your order? Please contact me, firstname.lastname@example.org if you have any problems with your order.